The Power of Gen AI
AgentAssist carefully harnesses the power of Generative AI to provide you with a practical, feature-rich set of tools to help your contact center increase efficiency, improve CX, and help mitigate fraud and risk. Let’s chat about how we can help!
A key element to retaining agents and improving CX is the ability to provide detailed 1:1 coaching.AgentAssist’s Coaching capabilities offer you a customized approach to identifying areas for improvement, while providing trackable alerts and tasks to make certain that communication and closure occur throughout the process. These capabilities are a must have for any organization focused on agent improvement and adhering to policies and procedures – and having the ability to track and report on progress.
Ability to create notes and call timestamps to aid in discussion
Create alerts and tasks for multiple organization levels
Customized agent portal
Easily track and report on all activity
Additional Features
- Omnichannel ingestion
(calls and text) - Customizable dashboards
and reports - Easy data visualization
- Robust APIs
- Secure, customized redaction
- Advanced transcription
speed and accuracy
- Spanish to English STT
- Customizable security/
permissions levels - Alerts and notifications
Let’s Talk!
See how AgentAssist can help drive
efficiency and improve CX for you.
