The Power of Gen AI

AgentAssist carefully harnesses the power of Generative AI to provide you with a practical, feature-rich set of tools to help your contact center increase efficiency, improve CX, and help mitigate fraud and risk. Let’s chat about how we can help!

Automated QA

Score and analyze reporting on 100% of all communications with automated customized scorecards.

Agent Coaching

Conduct deep dive 1:1 coaching with agents with tasks and a customized agent portal.

Case Management

Receive alerts and notifications for customized cases related to compliance, fraud, risk, and more.

Sentiment Analytics

Every call receives a detailed sentiment analysis and how it trends throughout the call.

Call Classification

Help drive operational efficiencies by understanding why your customers are contacting you.

Analytics

Gain meaningful insights through native reporting and customizable analytics capabilities.

Conversation Analytics

Extract meaningful insights and trends from every conversation.

Call Summarization

Every call is quickly summarized, eliminating the need for agent post-call notes.

Gone are the days of sampling a small percentage of calls and hoping that the results are indicative of overall behavior. AgentAssist enables you to create customized and detailed automated scorecards so that you can analyze 100% of your interactions and drill down to the agent and question level to gauge results. It helps you monitor policies, procedures, productivity, compliance, and more.

Analyze 100% of your company’s conversations

Scorecards are completely customizable

Apply multiple scorecards to each call or agent

Scorecards provide the score as well as the scoring rationale

Complete reporting suite

Additional Features

Omnichannel ingestion
(calls and text)
Customizable dashboards
and reports
Easy data visualization

Robust APIs
Secure, customized redaction
Advanced transcription
speed and accuracy

Spanish to English STT
Customizable security/
permissions levels
Alerts and notifications

Let’s Talk!

See how AgentAssist can help drive
efficiency and improve CX for you.