Automated QA

Score 100% of interactions though automated, customized QA scorecards, providing you with unbiased evaluations and feedback at scale.

Gone are the days of sampling a small percentage of calls and hoping that the results are indicative of overall behavior. AgentAssist enables you to create customized and detailed automated scorecards so that you can analyze 100% of your interactions and drill down to the agent and question level to gauge results. It helps you monitor policies, procedures, productivity, compliance, and more.

Automated QA analyze 100 percent of your companies conversations

Analyze 100% of your company's conversations

Customizable QA scorecard interface with options for automation and point assignment

Scorecards are completely customizable

Displaying multiple automated QA scorecards, showing columns for scorecard name, type, archive status, and created date.

Apply multiple scorecards to each call or agent

Automated QA scorecards provide the score as well as the scoring rationale

Scorecards provide the score as well as the scoring rationale

Automated QA complete reporting suite

Complete reporting suite

See how AgentAssist can help drive efficiency and improve CX for you.

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