The Power of Gen AI

AgentAssist carefully harnesses the power of Generative AI to provide you with a practical, feature-rich set of tools to help your contact center increase efficiency, improve CX, and help mitigate fraud and risk. Let’s chat about how we can help!

Call Classification

Help drive operational efficiencies by understanding why your customers are contacting you.

Analytics

Gain meaningful insights through native reporting and customizable analytics capabilities.

Real Time Assist

Make sure your agents are at peak productivity with real time prompts.

Conversation Analytics

Extract meaningful insights and trends from every conversation.

Call Summarization

Every call is quickly summarized, eliminating the need for agent post-call notes.

Automated QA

Score and analyze reporting on 100% of all communications with automated customized scorecards.

Agent Coaching

Conduct deep dive 1:1 coaching with agents with tasks and a customized agent portal.

Case Management

Receive alerts and notifications for customized cases related to compliance, fraud, risk, and more.

Sentiment Analytics

Every call receives a detailed sentiment analysis and how it trends throughout the call.

AgentAssist provides a thorough analysis of why your customers are contacting you. This is the perfect way to understand how to potentially evolve operations to reduce call count, improve customer satisfaction, and increase efficiency. It can also help you to identify trends early that can reveal opportunities or help mitigate risk.

Customizable “intent” structure

Ability to easily listen to calls by classification

Track intent trends

Additional Features

Omnichannel ingestion
(calls and text)
Customizable dashboards
and reports
Easy data visualization

Robust APIs
Secure, customized redaction
Advanced transcription
speed and accuracy

Spanish to English STT
Customizable security/
permissions levels
Alerts and notifications

Let’s Talk!

See how AgentAssist can help drive
efficiency and improve CX for you.