The Power of Gen AI
AgentAssist carefully harnesses the power of Generative AI to provide you with a practical, feature-rich set of tools to help your contact center increase efficiency, improve CX, and help mitigate fraud and risk. Let’s chat about how we can help!
Every organization has customer interactions that management desires to “flag” for further review.Whether its escalated calls, procedure concerns, compliance risk, or more – AgentAssist will automatically identify the calls based on your criteria and appoint them to our Case Management module.From here, team leaders and SMEs can quickly move from call to call and classify which are non-issues and escalate those that are.It’s an easy and efficient way to keep tabs on what matters most.
Customizable case generation based on key words and other factors
Ability to quickly review and classify cases
Ability to add notes
Ability to send alerts and notifications to key team members
Customized reports available
Additional Features
- Omnichannel ingestion
(calls and text) - Customizable dashboards
and reports - Easy data visualization
- Robust APIs
- Secure, customized redaction
- Advanced transcription
speed and accuracy
- Spanish to English STT
- Customizable security/
permissions levels - Alerts and notifications
Let’s Talk!
See how AgentAssist can help drive
efficiency and improve CX for you.
