Sentiment Analytics

Every call receives a detailed sentiment analysis and how it trends throughout the call.

AgentAssist provides sentiment identification for every interaction. It’s more than a score – our AI provides a thoughtful analysis of how the call evolved. Did it start positively then turn negative? Was it initially neutral then become positive? Each call also includes a detailed analysis of why the designation was provided.

Sentiment analysis gauge showing neutral to positive rating with detailed breakdown of customer sentiment progression from beginning to end of the interaction

Detailed analysis for each designation

Dropdown menu showing sentiment analytics filter options, including positive to negative, neutral to positive, and other sentiment classifications for analyzing call interactions

Can be used as a filter for all calls

Donut chart displaying sentiment analysis for 100% of interactions, showing 68% neutral to positive, 14% positive, 12% neutral, 4% negative to neutral, and 2% negative.

Complete reporting available

See how AgentAssist can help drive efficiency and improve CX for you.

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