The Power of Gen AI

AgentAssist carefully harnesses the power of Generative AI to provide you with a practical, feature-rich set of tools to help your contact center increase efficiency, improve CX, and help mitigate fraud and risk. Let’s chat about how we can help!

Sentiment Analytics

Every call receives a detailed sentiment analysis and how it trends throughout the call.

Conversation Analytics

Extract meaningful insights and trends from every conversation.

Call Summarization

Every call is quickly summarized, eliminating the need for agent post-call notes.

Automated QA

Score and analyze reporting on 100% of all communications with automated customized scorecards.

Agent Coaching

Conduct deep dive 1:1 coaching with agents with tasks and a customized agent portal.

Case Management

Receive alerts and notifications for customized cases related to compliance, fraud, risk, and more.

Call Classification

Help drive operational efficiencies by understanding why your customers are contacting you.

Analytics

Gain meaningful insights through native reporting and customizable analytics capabilities.

Real Time Assist

Make sure your agents are at peak productivity with real time prompts.

AgentAssist provides sentiment identification for every interaction. It’s more than a score – the AI provides a thoughtful analysis of how the call evolved. Did it start positively then turn negative? Was it initially neutral then become positive? Each call also includes a detailed analysis of why the designation was provided.

Sentiment analysis gauge showing neutral to positive rating with detailed breakdown of customer sentiment progression from beginning to end of the interaction

Detailed analysis for each designation

Dropdown menu showing sentiment analytics filter options, including positive to negative, neutral to positive, and other sentiment classifications for analyzing call interactions

Can be used as a filter for all calls

Donut chart displaying sentiment analysis for 100% of interactions, showing 68% neutral to positive, 14% positive, 12% neutral, 4% negative to neutral, and 2% negative.

Sentiment provided for 100% of interactions

Sentiment analytics dashboard displaying call logs with agent names, call durations, and dropdown menu for selecting sentiment categories such as positive, neutral, and negative

Click through to any set of calls

Additional Features

  • Omnichannel ingestion
    (calls and text)
  • Customizable dashboards
    and reports
  • Easy data visualization
  • Robust APIs
  • Secure, customized redaction
  • Advanced transcription
    speed and accuracy
  • Spanish to English STT
  • Customizable security/
    permissions levels
  • Alerts and notifications

Let’s Talk!

See how AgentAssist can help drive
efficiency and improve CX for you.

Book a Demo

AI CSR Technologies, LLC
888.537.0839

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