Call Classification

Help drive operational efficiencies by understanding why your customers are contacting you.

AgentAssist provides a thorough analysis of why your customers are contacting you. This is the perfect way to understand how to potentially evolve operations to reduce call count, improve customer satisfaction, and increase efficiency. It can also help you to identify trends early that can reveal opportunities or help mitigate risk.

Call classification interface displaying a customizable intent structure with call reasons such as account manager request, document verification, and scheduled debit day change

Customizable “intent” structure

Bar chart displaying total call intents by percentage, including account lockout, product inquiry, billing issue, and technical support, with a pointer selecting 'Billing Issue

Ability to easily listen to calls by classification

Line graph tracking call intent trends over five days, showing fluctuations in call reasons such as account lockout, billing issue, service cancellation, and technical support.

Track intent trends

See how AgentAssist can help drive efficiency and improve CX for you.

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