Conversation Analytics

Extract meaningful insights and trends from every conversation.

Driven by industry leading transcription accuracy, AgentAssistโ€™s powerful search engine enables you to easily apply more than 20 filters to your conversations to drill down to the data of interest. From there, you can easily review calls, extract insights, and create customized reports. Itโ€™s a full command center to help you and your company enhance CX, increase efficiency, and mitigate risk.
Conversation analytics driven by an extremely accurate transcription engine

Driven by an extremely accurate transcription engine

Conversation analytics ability to customize redaction of pii and other sensitive data

Ability to customize redaction of PII and other sensitive data

Conversation analytics create saved searches personally and globally

Numerous filters enable you to easily analyze the conversation you want

Conversation analytics create saved searches personally and globally

Create saved searches - personally and globally

Conversation analytics generate analytics and reports based on results

Generate analytics and reports based on results

See how AgentAssist can help drive efficiency and improve CX for you.

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