Analytics

Gain meaningful insights through native reporting and customizable analytics capabilities.

AgentAssist offers countless ways to analyze your contact center activity to create meaningful evolution in your organization. The platform provides a suite of standard reports – and enables you to work with our services group to create customizable reports through our embedded data visualization tool, allowing you to get maximum value from your investment.

Bar chart of call coaching appeals from August 15 to August 30, showing accepted and denied appeals across categories like call resolution, hold times, and product knowledge

Customizable analytics and reporting available

Dashboard displaying customizable call classification analytics with bar charts, line graphs, dot plots, and percentage sliders for performance tracking and reporting.

Customizable analytics and reporting available

Additional Features

  • Omnichannel ingestion (calls and text)
  • Customizable dashboards and reports
  • Easy data visualization
  • Robust APIs
  • Secure, customized redaction
  • Advanced transcription speed and accuracy
  • Spanish to English STT
  • Customizable security/permissions levels
  • Alerts and notifications

See how AgentAssist can help drive efficiency and improve CX for you.

Learn More

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